Your Statutory rights are not affected by any of the following store policies.

Accessibility

Our store is built from a software package which has been adapted to ensure good accessibility. To change text size either select text size in your browser or, press ctrl_alt together and spin the mouse wheel. All the pictures have ALT tag descriptives. The accessibility is monitored on a constant basis and all efforts are made to ensure we comply with the UK DDA.

Secure Ordering

We take your security very seriously. We employ a method of interaction with our visitors that does not compromise our customers' personal data and credit card information. Our online system is 100% secure. All payment transaction details are handled by the secure server of our payment processor denoted by the safety padlock and the prefix 'https' in the URL.

We encourage you to feel comfortable using either your credit or debit card to purchase on our site. Alternatively you may 'phone through your order to us on 0845 226 7738. If you wish, you may place an order on the site and send a cheque payable to Everyday Things by post to:

Everyday Things
Unit 34 Level 6
New England House
BRIGHTON
East Sussex BN1 4GH

If you choose to pay by cheque this will delay your order as we will wait for your funds to clear before we despatch any merchandise.

About Google Checkout

Google Checkout is an independent payment processor run by Google and utilises the major credit card security checks of the major UK clearing banks.

With Google Checkout, you can quickly and easily buy from Everyday Things and many other stores across the web. If you have used Google Checkout before, all you need to do is provide your Checkout username and password to buy from us.

If you are using Google Checkout for the first time, you only have to fill out a single page of information to make your first purchase. After that, you just need to enter your Google Checkout login to make a purchase. There is no need to re-enter your purchase information or create multiple usernames and passwords each time that you buy from different sites.

When you buy with Google Checkout, you can track all your orders in one place and shop with confidence knowing that Google protects you from unauthorised purchases.

When you use Google Checkout with Everyday Things, you can be assured that your card is not charged until the item is ready to despatch. It is for this reason that Google Checkout is Everyday Things preferred payment processor.

About PayPal

PayPal is a payment bureau with many security checks and payment facilities.

With PayPal you can choose to buy items sold on Everyday Things either by credit card or using your funds held in your PayPal account.

With PayPal you need only register once, and then you can use PayPal to buy items through many websites offering the facility.

In the interests of your own security, we would always advise that PayPal members take the necessary steps to become 'verified'. Please note that because of the way PayPal operates your card or account is debitted immediately.

Returns Policy

All our items are picked and wrapped with care to ensure their full protection so that they arrive with you in the same condition they left our despatch office.

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Change of heart?

If after receiving your items you change your mind, you may return the item(s) within fourteen days of your receipt of the goods, please contact us to receive a return number first. You can either ring us on 0845 226 7738 or email us. The goods must be returned by Royal Mail Special Delivery and be sent with the manufacturer's original packaging in saleable condition. We will happily refund your money on receipt, providing these details have been met. Unfortunately we cannot refund the cost of the original post and packaging.

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Damaged or Faulty Goods

We take every care to ensure your items are received in good condition. If after receiving your item(s) they appear faulty or broken on receipt by you please notify us within 14 days of receipt of the product. You can either ring us on 0845 226 7738 or email us. Please return the item to us by Royal Mail Special Delivery and we will refund your money in full.

All products to be returned must be carefully repacked in their original packaging.

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Delivery Information

Our delivery charges are designed to be as low as possible. We are always working to improve our delivery service and pricing.
All items are despatched either via Royal Mail Special Delivery, Parcelforce or a selected carrier suitable for the item.

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Despatch and receipt of goods

All orders are given a tracking number and can be either tracked following the tracking system on our site or you will be directed to the tracking site of the appropriate courier. Some items are despatched to you direct from the manufacturer and where this occurs you will be advised of this.

We endeavour to despatch your goods on the day (or next working day) of your order. If there is a time delay owing to insufficient stock you will be notified of this. If you have chosen an item that is sent directly from the manufacturer again you will be notified of this and the estimated delivery date, in both instances we allow a cooling off period (if delays are greater than seven days) and you must notify us if this is unacceptable to you, otherwise we will assume your acceptance of this.

We only take payment for your order on the day of despatch.

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Proof of Receipt

We take every care that your carefully chosen items are received by you however we will take the signature of the recipient at the destination address as evidence of a completed delivery. If you would like us to ensure that only you sign for the item, please ring us on 0845 226 7738 to discuss your requirements.

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Prices

Goods are charged at the price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

In all instances, please notify us of any errors or omissions in our process. We will endeavour to rectify there and then and at the most within five working days.

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Product Warranties

In all cases unless stated by each individual item, goods sold on Everydaythings come with a one year warranty.

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Business Customers

Everydaythings is a retail shop; if you are a business, please email us with your order details and we will ensure you receive a full VAT invoice. Alternatively if you have already ordered, please email us with the order number and a VAT invoice will be sent to you. Orders will be on a pro forma basis until a trading account is established.

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About SafeBuy

We are a qualified online retailer under the third party scheme of 'SafeBuy'. This is a third party overseer of standards in the online retailer industry. The SafeBuy system is endorsed by the UK Government and as there is currently no ombudsman for this industry sector we feel this is the nearest we can get to complying with all the necessary legislation and ethics for online retailing. Further information can be found at SafeBuy.

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Complaints

We want you to enjoy your shopping experience at Everyday Things. If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly, confidentially and effectively. We will reply within five working days.

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Complaint Mediation

If you feel that we have not handled your complaint to your satisfaction, and you wish to escalate to the mediation service SafeBuy will act as mediators. This service is carried out at no charge to either party, should the dispute between Everyday Things and the consumer not be resolved in a timely manner.

SafeBuy will only act where the consumer can provide a transaction number and date. SafeBuy will be at liberty to provide copies to both parties of all documentation presented in connection with the dispute. SafeBuy is not entitled to impose a decision upon the parties but, as mediator, to attempt to facilitate a resolution of the dispute between the parties. If this is not achieved within a reasonable time (45 days maximum) then SafeBuy will be entitled to withdraw from involvement as mediator.

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Dispute Escalation

If our own procedures and the SafeBuy mediation procedure is unsuccessful in resolving the complaint, Everyday Things agrees that the consumer has the right to arbitration under the SafeBuy/CIArb scheme operated by the Chartered Institute of Arbitrators and we waive our right to decline arbitration under this scheme. SafeBuy/CIArb is an email arbitration scheme, at relatively low cost. The full details of these are at CIArb. Details are also available by email from SafeBuy. The costs of the arbitration are borne by the consumer and Everyday Things. Decisions made by the arbitrator are referred back to SafeBuy and may be acted on to enhance the SafeBuy Code.

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